Genesys Impact Achieves ISO 9001 Certification - Reinforces Commitment to Quality Management Excellence

Genesys Impact today announced that it has been awarded ISO 9001 certification, confirming that Genesys Impact’s Quality Management System (QMS) conforms to the highest international standards, reinforcing its commitment to operational excellence, consistency, and customer satisfaction.

ISO 9001 is widely recognized as the global standard for quality management systems, emphasizing customer focus, continuous improvement, process orientation, evidence-based decision-making, effective complaint resolution, and thorough stakeholder relationship management. This certification signifies that Genesys Impact has put in place robust processes and controls across its operations, ensuring consistent delivery of high-quality products and services.

“We are incredibly proud to achieve ISO 9001,” said CEO Jad Boustany. “This is more than a certificate — it reflects our ongoing dedication to instilling a culture of quality, transparency, and continuous improvement across every facet of the organization. Our customers, partners, and employees can have greater confidence that we deliver consistently high standards because we have the systems in place to back it up.”

About ISO 9001

ISO 9001 is the International Standard Organization’s quality management standard, designed to help organizations consistently deliver products and services that meet customer and regulatory requirements. It provides a framework for improving processes, increasing efficiency, and fostering a culture of continual improvement. By focusing on customer satisfaction, risk management, and streamlined operations, ISO 9001 enables organizations of all industries to enhance performance, build trust with stakeholders, and maintain a competitive edge in the marketplace. The International Organization for Standardization (ISO) is an independent, non-governmental global body that develops and publishes standards to ensure quality, safety, efficiency, and consistency across industries worldwide.

About Genesys Impact

Genesys Impact LLC, headquartered in Washington, DC, is a leading consulting firm delivering advanced technology services across cloud, network infrastructure, systems integration, and digital transformation. The company serves both public and private sectors with a client-centric approach that emphasizes strategy, innovation, and measurable outcomes.Genesys Impact provides end-to-end solutions spanning strategic planning, systems integration, cloud adoption, cybersecurity, and infrastructure modernization, with tailored expertise in industries such as construction, healthcare, federal government, hospitality, and commercial real estate. Positioned at the intersection of technology and business, Genesys Impact combines technical depth, collaborative culture, and a results-driven methodology—assessment, strategy, design, implementation, security, and support—to help clients achieve sustainable efficiency and digital transformation.