Privacy Policy

1. Introduction

Genesys Impact, LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you fill out a contact form, request a consultation, or otherwise interact with our website. This may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Click-through and interaction data

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill your requests
• Send you marketing communications (with your consent, where required)
• Analyze website usage and improve our website, products, and services
• Monitor and analyze trends, usage, and activities in connection with our website
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar tracking technologies to collect and use information about you and your interaction with our website. The following third-party services are used on our website:

Google Analytics

We use Google Analytics to analyze how visitors use our website. Google Analytics uses cookies to collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use the information from Google Analytics to improve our website and services. Google Analytics collects the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Tag Manager

We use Google Tag Manager to manage and deploy marketing tags (snippets of code) on our website without having to modify the code directly. Google Tag Manager itself does not collect any personal data, but it triggers other tags that may collect data. Google Tag Manager does not access this data.

HubSpot

We use HubSpot for customer relationship management, marketing automation, and analytics. HubSpot may collect information including your IP address, browser type, pages viewed, and interactions with our website. HubSpot uses cookies to track returning visitors and to associate form submissions with browsing activity. For more information, see HubSpot's Privacy Policy.

Google reCAPTCHA

We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for purposes of providing, maintaining, and improving reCAPTCHA and for general security purposes. This information is subject to Google's Privacy Policy.

5. Sharing of Your Information

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: With third-party vendors and service providers who perform services on our behalf, such as analytics, email delivery, hosting, and customer relationship management.
• Legal Obligations: If required to do so by law, or in response to valid requests by public authorities.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to or restrict the processing of your information

To exercise any of these rights, please contact us at contact-us@genesysimpact.com.

8. Security

We use administrative, technical, and physical security measures to protect your personal information. As an ISO/IEC 27001:2022 certified company, we maintain rigorous information security practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: